With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.
POSITION OBJECTIVE
This position serves as the key liaison between Store Operations, Technology, and cross-functional business teams to ensure that store-facing systems and processes are effectively managed, optimized, and adopted.
FUNCTIONAL RESPONSIBILITIES
• Leads the planning, execution, and rollout of new systems, features, and enhancements to ensure seamless adoption across stores.
• Develops project plans, timelines, and communication strategies to ensure stores are informed, trained, and supported on system updates.
• Collects and analyzes feedback from store teams to guide system refinements and identify opportunities for efficiency.
• Maintains and updates store operations policies, procedures, and SOPs that support system usage, compliance, and consistency.
• Creates user guides, quick reference tools, and FAQs to support store teams in executing new and existing processes.
• Monitors system adoption and utilization metrics to measure impact on customer experience and sales performance.
• Ensures customer-facing processes align with company service standards and compliance requirements.
• Acts as a point of contact for store leaders regarding operational questions tied to customer experience systems and policies.
• Partners cross functionally with various departments and vendors to troubleshoot issues, provide support, track enhancements, ensure materials and updates are clearly conveyed, and translate customer insights into actionable process/system improvements.
QUALIFICATIONS
• Bachelor’s degree in business, operations, or related field (or equivalent experience)
• 5+ years in Store Operations, Retail Project Management, or Customer Experience systems
• Strong understanding of retail store processes and customer engagement practices
• Proven experience managing cross-functional projects, including vendor relationships
• Excellent organizational, communication, and problem-solving skills
• Proficiency in project management tools, reporting tools – Tableau/MicroStrategy, Adobe InDesign, Microsoft applications
• Proficiency in video editing tools encouraged
Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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Chico's FAS, Inc., through its retail brands – Chico's, White House Black Market, and Soma, is a leading women's omni-channel specialty retailer of private branded, sophisticated, casual-to-dressy clothing, intimates, complementary accessories, and other non-clothing items. Under the Chico’s, White House Black Market, and Soma names, the company employs nearly 20,000 Associates, and operates over 1,400 stores and retail outlets throughout the U.S. and Canada, as well as an online presence for each of our brands.