POSITION OBJECTIVE:

The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!


FUNCTIONAL RESPONSIBILITIES:

Drive for Results

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.

• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.

• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.

• Participates in visual directives including monthly store sets and sales floor maintenance.
Customer Experience

• Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience.

• Ensures prompt resolution of customer concerns.

• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices.

• Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.

• Signs up clients for reward program.

• Builds and maintains a solid customer following through clienteling and wardrobing.

• Knows current product fit and style assortment offerings in store and on-line.

• Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book.
Operational Excellence


• Supports replenishment activities that keep the store full and abundant.

• Assists with locate fulfillment.

• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.

• Assist with boutique cleanliness and organization
Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.

• Seeks personal developmental opportunities and readily solicits feedback.

• Other duties as assigned.
This position may be found in multiple brands. Some duties may vary from brand to brand.


COMPETENCIES:

• Culture - Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.

• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

• Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

• Organizational Savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

• Courage - Stepping up to address difficult issues, saying what needs to be said.
QUALIFICATIONS:

• High School diploma or equivalent

• Retail or sales experience preferred

• Must be 18 years of age or older

• Excellent communication skills

• Excellent customer service skills

• Able to learn or adapt to technology provided by the company

• Strong organizational skills and ability to multi-task in a fast-paced environment

• Able to communicate with customers, Associates, and Management

• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

PHYSICAL REQUIREMENTS:

• Constant Walking/Standing- 67-100% of 8-hour shift

• Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift

• Frequent Climbing- 34%-66% of 8-hour shift