With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.


POSITION OBJECTIVE:

This position is responsible for providing the Most Amazing Personal Service to our internal and external customer using company resources and follows company and brand policies and procedures. Uses technologies and follows processes in accordance with company standards to ensure operational efficiency and effectiveness.


FUNCTIONAL RESPONSIBILITIES:

• Follows Company and brand policies and procedures to quickly provide complete, accurate financial support using resources and technology.

• Handles Charm Register Functions including refunds (Validate & Non-Validated), Gift Card and Merchandise Card replacements as well as DCOM Locate functions. Financial Functions including PayPal, Borderfree and SmartClixx. Research including failed allocations, backorder cancellations, Zendesk and Special Projects. Form Maintenance including Microsoft Office and related tools and DC Returns Support (Winder Only)

• Partners with management if necessary, to ensure First Contact Resolution. Alert Leadership of issues or concerns that may indicate a larger, underlying problem resulting in customer dissatisfaction, liability or loss to the organization.

• Schedules, assigns, or acts on any required customer follow-up in accordance with guidelines.

• Mentors new associates and serves as an internal support for feedback with leadership as appropriate.

• Maintains accurate customer data including documentation of discussions, issues, customer requests or other relevant information into company systems as required. Pro

• Uses technology tools as directed and within established guidelines.

• Maintains confidentiality of the organization’s customers and data.

• Other duties as assigned.

COMPENTCIES

•Culture
Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.

•Decision Quality
Making good and timely decisions that keep the organization moving forward.

•Action Oriented
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

•Interpersonal Savvy
Relating openly and comfortably with diverse groups of people.

•Situational Adaptability
Adapting approach and demeanor in real time to match the shifting demands of different situations.


QUALIFICATIONS:

• High school diploma or G.E.D. required

• 2+ years of customer service experience (retail and contact center a plus)

• Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision

• Excellent verbal and written communication

• Strong computer proficiency in Microsoft Office products

• Outstanding interpersonal and relationship building skills

• Excellent follow up and customer service skills required

• Ability to quickly and accurately multitask in a fast-paced environment

• Ability to organize and communicate information clearly

• Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision

• Ability to work flex schedule to meet business needs, including night and weekends


Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.