Spec, Cust Engmnt Omni (PT-FL)

Job Ref#: 7117
Brand: Chico's FAS, Inc-Shared Services
Category: Administrative Services
Job Type: Full-time
Location:
11215 Metro Pkwy, Fort Myers, FL


Employment Type: Full-time


With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.
Specialist, Customer Engagement Omni (PT-FL)

POSITION OBJECTIVE:

This position is responsible for handlingincoming phone calls, chats and/or emails using company resources, policies andprocedures to completely and accurately manage the inquiry according to thecompany standards while providing the Most Amazing Personal Service to ourinternal and external customers to ensure operational efficiency and effectiveness.

FUNCTIONALRESPONSIBILITIES:

·Uses customer serviceskills to optimize the opportunity of each customer contact.

·Identifies andhandles customer phone call/email/chat inquiries or concerns completely andaccurately.

·Resolves customercomplaints and problems to the satisfaction of the customer.

·Educates the customerabout the products and services

·Completes andmaintains accurate customer data including documentation of discussions,issues, customer requests and other relevant information as required.

·Schedules, assigns oracts on any required customer follow-up in accordance with CSSC Guidelines.

·Maximizesopportunities to upsell or cross-sell company products and services.

·Suggests CSSC processimprovements and participate in CSSC initiatives for increased effectiveness.

·Uses technology toolsas directed and within established guidelines.

·Maintainsconfidentiality of all company and customer data/information.

·Participates inindividual/team training and meetings to ensure knowledge is up-to-date.

·Performs allfinancial and administrative activities effectively and in accordance withpolicy including credit card handling, PCI compliance and reporting.

·Partners withmanagement if necessary to ensure first contact resolution. Alert management of issues or concerns thatrequire escalation for complete resolution or which may indicate a larger,underlying problem.

·Other miscellaneousduties assigned.

QUALIFICATIONS:

·High school diplomaor equivalent

·3+ years of customerservice experience (retail and contact center a plus)

·Excellent verbal andwritten communication

·Strong computerproficiency in Microsoft Office products

·Outstandinginterpersonal and relationship building skills

·Excellent follow upand customer service skills required

·Ability to quicklyand accurately multi task in a fast paced environment

·Ability to organizeand communicate information clearly

·Ability to workindependently, adhere to work schedule and manage regular duties with minimalsupervision

·Ability to work flexschedule to meet business needs, including night and weekends

#LH

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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About Chico's
For 30 years, we've helped millions of women look as great as they feel. Our chic prints, artisan jackets, and wrinkle-free Travelers collection have built quite a following at our stores, but we hear it's our combination of great style, one-of-a-kind details, and warm, personal service that has captured the hearts of women nationwide.

How do we do it? It's all about you. Honestly. Every time we pick up a pencil to sketch a new design, we think about you: where you're going, what you're doing, what will flatter your body and make you feel fabulous.

Even as Chico's has grown, our values—beautiful apparel, exceptional service and deep appreciation for our customers—still remain at the heart of who we are today.
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