Spec, Cust Engmnt Omni (NC-FT, Remote)

Job Ref#: 9841
Brand: Chico's FAS, Inc-Shared Services
Category: Administrative Services
Job Type: Full-time
Virtual, Work at home

Employment Type: Full-time

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.


This position is responsible for handling incoming phone calls, chats and/or emails using company resources, policies and procedures to completely and accurately manage the inquiry according to the company standards while providing the Most Amazing Personal Service to our internal and external customers to ensure operational efficiency and effectiveness.


  • Uses customer service skills to optimize the opportunity of each customer contact.
  • Identifies and handles customer phone call/email/chat inquiries or concerns completely and accurately.
  • Resolves customer complaints and problems to the satisfaction of the customer.
  • Educates the customer about the products and services
  • Completes and maintains accurate customer data including documentation of discussions, issues, customer requests and other relevant information as required.
  • Schedules, assigns or acts on any required customer follow-up in accordance with Customer Service Guidelines.
  • Maximizes opportunities to upsell or cross-sell company products and services.
  • Suggests Customer Service process improvements and participate in Customer Service initiatives for increased effectiveness.
  • Uses technology tools as directed and within established guidelines.
  • Maintains confidentiality of all company and customer data/information.
  • Participates in individual/team training and meetings to ensure knowledge is up to date.
  • Performs all financial and administrative activities effectively and in accordance with policy including credit card handling, PCI compliance and reporting.
  • Partners with management if necessary, to ensure first contact resolution. Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
  • Other miscellaneous duties assigned.


  • High school diploma or G.E.D. required
  • 2+ years of customer service experience (retail and contact center a plus)
  • Excellent verbal and written communication
  • Strong computer proficiency in Microsoft Office products and ability to adapt to technology that may be provided by the company
  • Outstanding interpersonal and relationship building skills
  • Excellent follow up and customer service skills required
  • Ability to quickly and accurately; multitask in a fast-paced environment
  • Ability to organize and communicate information clearly
  • Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
  • Ability to work flex schedule to meet business needs, including nights and weekends, from home and onsite (Winder or Fort Myers)
  • Strong internet connection of a minimum of 100 Mbps preferred
Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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About Chico's

In 1983, we started as a small Sanibel Island gallery filled with artfully stylish pieces. Decades later, our assortment includes clothing, jewelry and accessories—in over 500 Chico’s boutiques and 100 outlets across the United States, Puerto Rico and the U.S. Virgin Islands, and at chicos.com.

Though we’ve evolved, our distinct point of view remains: Create carefully curated collections with quality, comfort and versatility as the focal point — essentials punctuated by memorable pieces, pops of color, artful prints and globally-inspired finds.

Our collections invite our spirited customer to discover something chic and unique every day.

About WHBM

White House Black Market was founded by women, for women over 35 years ago. Now there are over 300 boutiques and over 50 outlets across the United States, Puerto Rico and the U.S. Virgin Islands, plus 24/7 shopping at whbm.com

We built our brand on the foundation of fashion’s most iconic contrast—White + Black. That natural contradiction inspires everything we do, and perfectly reflects our customer. She is strong yet subtle, modern yet timeless, hard-working yet easy-going.

We empower her to fully embrace her complexity—giving her looks that are feminine yet strong, sensual yet sophisticated, attractive yet approachable. Because we believe that no woman is any one thing.

About SOMA

For women by women since 2004. Our customer is our inspiration. She works hard at everything she does, so we’re working hard to create beautiful bra solutions for her, for all of us.

It’s not about the runway, it’s about the real way. We are embodying the journey of women supporting women. We are here to listen to her, tell her story and design product that supports her needs.

Visit us in 250+ boutiques or online anytime at soma.com

About Chico's FAS

Founded by women, led by women. With our service and products, we strive to create a world where women never have to compromise, providing solutions to give them confidence and joy. Our portfolio consists of three brands: Chico’s, WHBM and Soma—specialty retailers of women’s apparel, intimates, accessories and related products—found in over 1,000 boutiques throughout the United States and online.

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White House Black Market