Mgr, Site Experience (HUB approved)

Job Ref#: 9276
Brand: Chico's FAS, Inc-Shared Services
Category: E-Commerce
Job Type: Full-time
11215 Metro Pkwy, Fort Myers, FL

Employment Type: Full-time

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.


This position serves as a strategic member of the Site Experience team to coordinate and facilitate digital commerce site campaigns aimed at driving revenue and increasing customer engagement and conversion withinour digital commerce website. 


  • Develops and coordinates the creative assets needed to deliver onsite execution (including brief writing, approvals, and deployment).
  • Ensures the onsite execution process is streamlined and fully managed (scheduling deployment, review, QA, and reporting).
  • Coordinates with Digital Commerce, Marketing, Creative and Project Management to drive the onsite strategy to deliver budget KPI metrics while focusing on personalization, promotional messaging, branding content and overall site experience.
  • Responsible for weekly, monthly & quarterly site performance metrics, data and reporting suite to be shared with leadership teams necessary to develop key learnings to apply to upcoming campaigns.
  • Partners with Site Merchandise Managers and Digital Marketing to actively optimize website for higher natural search rankings and incremental natural search traffic and conversions (SEO) in collaboration with third party vendor recommendations.
  • Collaborates with the internal technology team to execute onsite updates and strategy.
  • Act as point person for site A/B testing strategy & execution including coordination with project management, Site Merchandise Managers and socializes testing results for ongoing site optimization.
  • Contributes and assists in the collaboration of special projects as requested.
  • Requests promotion builds and determines best online execution of promotions and events.
  • Values individuality and the diverse talents of their team. Leads the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.


  • Bachelor’s degree required; preferably inMerchandising,Marketing or related field
  • 4+ years’ online consumer retail marketing experience, including, online/internet retail consumer marketing email experience
  • Outstanding creative and strategic thinking abilities
  • Exceptional analytical, planning and project management skills
  • Strong spreadsheet, word processing and database skills.
  • Outstanding verbal and written communication skill
  • Ability to succeed in a fast paced, entrepreneurial environment 
  • Exceptional attention to detail and ability to effectively multi-task in a deadline driven atmosphere
    Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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    About Chico's

    In 1983, we started as a small Sanibel Island gallery filled with artfully stylish pieces. Decades later, our assortment includes clothing, jewelry and accessories—in over 500 Chico’s boutiques and 100 outlets across the United States, Puerto Rico and the U.S. Virgin Islands, and at

    Though we’ve evolved, our distinct point of view remains: Create carefully curated collections with quality, comfort and versatility as the focal point — essentials punctuated by memorable pieces, pops of color, artful prints and globally-inspired finds.

    Our collections invite our spirited customer to discover something chic and unique every day.

    About WHBM

    White House Black Market was founded by women, for women over 35 years ago. Now there are over 300 boutiques and over 50 outlets across the United States, Puerto Rico and the U.S. Virgin Islands, plus 24/7 shopping at

    We built our brand on the foundation of fashion’s most iconic contrast—White + Black. That natural contradiction inspires everything we do, and perfectly reflects our customer. She is strong yet subtle, modern yet timeless, hard-working yet easy-going.

    We empower her to fully embrace her complexity—giving her looks that are feminine yet strong, sensual yet sophisticated, attractive yet approachable. Because we believe that no woman is any one thing.

    About SOMA

    For women by women since 2004. Our customer is our inspiration. She works hard at everything she does, so we’re working hard to create beautiful bra solutions for her, for all of us.

    It’s not about the runway, it’s about the real way. We are embodying the journey of women supporting women. We are here to listen to her, tell her story and design product that supports her needs.

    Visit us in 250+ boutiques or online anytime at

    About Chico's FAS

    Founded by women, led by women. With our service and products, we strive to create a world where women never have to compromise, providing solutions to give them confidence and joy. Our portfolio consists of three brands: Chico’s, WHBM and Soma—specialty retailers of women’s apparel, intimates, accessories and related products—found in over 1,000 boutiques throughout the United States and online.

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    White House Black Market