Manager, Central Store Systems

Job Ref#: 9475
Brand: Chico's FAS, Inc-Shared Services
Category: Administrative Services
Job Type: Full-time
11215 Metro Pkwy, Fort Myers, FL

Employment Type: Full-time

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.


This position is responsible for the on-going strategy and enhancements of various applications and solutions that support and improve business operations and customer service for Chico’s FAS Field Management and Stores. This role includes maintaining strong working relationships with store support partners, cross-functional partners, field leadership and outside vendors.


  • Serves as the functional expert lead for Store applications that support corporate initiatives. Current applications include:
    • Workforce Management or similarly focused system
    • Store Mobile Devices
    • Store Backoffice Systems / Music Players
    • Store Operating Hours/Locator System
    • ShopperTrak / Store Traffic Analysis
    • RSM/DSM Sharepoint Site
  • Provides reporting, analysis and recommendation to business/department leaders on store operations-based systems to support business decisions that improve productivity/efficiency, expense management, streamlined process and compliance.
  • Manages and directs vendor resources to ensure on time delivery of all business project deliverables.
  • Responsible for the on-going WFM strategies and enhancements impacting Stores to drive cost-savings and efficiencies; maintaining a strong vendor relationship to ensure timelines are met and system enhancements are maintained.
  • Serves as liaison between IT, Learning &Development and other shared service departments to ensure system rollouts, upgrades, training and enhancements are prioritized and implemented timely.
  • Responsible for day to day end-user administration including user set-up, data integrity, user support and acceptance testing for applicable store operations-based systems.
  • Serves as a system/subject matter expert for all shared service business departments and for brand operation leaders.
  • Maintains all policy, procedure and training materials that support store operation systems to ensure clear, concise, and accurate communication to stores and field leaders.
  • Resolves system issues/questions in accordance to service level agreement as well as maintaining field system work orders.
  • Routinely works in Stores and with field leadership to stay educated and informed on recommended process improvements for Store Systems.


  • BA/BS degree required; Business Administration or Communications degree preferred
  • 5 -7 years retail operations experience, to include field, corporate assignments, WFM experience
  • Ability to write clearly and succinctly in a variety of communication styles
  • Project leadership and project management experience
  • Excellent process and time management skills
  • Proficient in MS Office Excel, Word, PowerPoint, InDesign
Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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About Chico's

In 1983, we started as a small Sanibel Island gallery filled with artfully stylish pieces. Decades later, our assortment includes clothing, jewelry and accessories—in over 500 Chico’s boutiques and 100 outlets across the United States, Puerto Rico and the U.S. Virgin Islands, and at

Though we’ve evolved, our distinct point of view remains: Create carefully curated collections with quality, comfort and versatility as the focal point — essentials punctuated by memorable pieces, pops of color, artful prints and globally-inspired finds.

Our collections invite our spirited customer to discover something chic and unique every day.

About WHBM

White House Black Market was founded by women, for women over 35 years ago. Now there are over 300 boutiques and over 50 outlets across the United States, Puerto Rico and the U.S. Virgin Islands, plus 24/7 shopping at

We built our brand on the foundation of fashion’s most iconic contrast—White + Black. That natural contradiction inspires everything we do, and perfectly reflects our customer. She is strong yet subtle, modern yet timeless, hard-working yet easy-going.

We empower her to fully embrace her complexity—giving her looks that are feminine yet strong, sensual yet sophisticated, attractive yet approachable. Because we believe that no woman is any one thing.

About SOMA

For women by women since 2004. Our customer is our inspiration. She works hard at everything she does, so we’re working hard to create beautiful bra solutions for her, for all of us.

It’s not about the runway, it’s about the real way. We are embodying the journey of women supporting women. We are here to listen to her, tell her story and design product that supports her needs.

Visit us in 250+ boutiques or online anytime at

About Chico's FAS

Founded by women, led by women. With our service and products, we strive to create a world where women never have to compromise, providing solutions to give them confidence and joy. Our portfolio consists of three brands: Chico’s, WHBM and Soma—specialty retailers of women’s apparel, intimates, accessories and related products—found in over 1,000 boutiques throughout the United States and online.

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White House Black Market