Job Details

Intern - Digital Commerce Experience Design

Brand: Chico's FAS, Inc-Shared Services
Category: Fashion Marketing
11215 Metro Parkway, Fort Myers, FL

Employment Type: Full Time Regular

POSITION OBJECTIVE -- Customer Experience Intern

Faxing, filing & photocopying...hope you don't want experience in any of these, since you won't be doing any of them as our CX Intern. Instead, be the envy of your friends when you get to work helping our portfolio of brand launch new features and tools that delight our customers.


We're looking for an enthusiastic intern to help take our Customer Experience practice to the next level. This candidate will have familiarity in User Experience (UX) design and conduct usability tests frequently and efficiently and will help distill actionable insights from the Voice of Customer (VoC). They will be responsible for designing test plans, moderating tests, analyzing results, and presenting insights.


What You'll be Doing:

  • Work closely with CX team and Technology to identify research topics and plan usability testing across multiple devices and platforms, finding opportunities to further improve the user experience
  • Use a variety of research methods and tools such as remote usability sessions, surveys, card sorts, best reach the goals of each project in order to provide rich, actionable insights
  • Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way
  • Assisting reviewing and prioritizing customer feedback via VoC tools
  • Audit transactional emails for opportunities to improve CX & UX
  • Ability to write testing scripts, track and manage data, and present findings in compelling PowerPoint documents


You Should Have:

  • Familiarity with numerous user research methods, including remote moderated sessions, concept testing, card sorting, iterative prototype testing, contextual inquiry, A/B testing, etc.
  • Excellent communication, presentation, interpersonal and analytical skills and ability to multitask multiple projects at a time
  • Comfortable working both collaboratively and independently in a fast-paced, quick turnaround environment


Other critical details:

  • Strong curiosity
  • Willingness to fail and adapt
  • Use of online tools such as, Optimal Workshop and Medallia a plus
  • Familiarity with running usability studies and performing data analysis
  • Familiarity with different types of prototyping and development tools is also a plus
  • Familiarity with email marketing and/or web hosting a plus
  • Junior or Senior status in Human Factors, Engineering Psychology, Human Computer Interaction, or similar field
  • Minimum GPA of 3.0
  • Excellent analytical and computer skills in MS office (especially Excel)
  • Strong communication and organizational skills


About Chico's
For 30 years, we've helped millions of women look as great as they feel. Our chic prints, artisan jackets, and wrinkle-free Travelers collection have built quite a following at our boutiques, but we hear it's our combination of great style, one-of-a-kind details, and warm, personal service that has captured the hearts of women nationwide.

How do we do it? It's all about you. Honestly. Every time we pick up a pencil to sketch a new design, we think about you: where you're going, what you're doing, what will flatter your body and make you feel fabulous.

Even as Chico's has grown, our values—beautiful apparel, exceptional service and deep appreciation for our customers—still remain at the heart of who we are today.
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