Job Details

HR Generalist - Associate Relations

Brand: Chico's FAS, Inc-Shared Services
Category: Human Resources
Fort Myers, FL


This position is responsible for supporting various HR compliance and Associate Relations initiatives, programs, and projects. This position will work in partnership with the Human Resources team to provide guidance and counsel to management and associates on associate relations issues, company policies, guidelines, and performance management.


  • Consults with business partners including HRG management, legal and loss prevention team members regarding Associate Relations issues.
  • Helps drive the development and implementation of AR initiatives.
  • Tracks and analyzes Open Door metrics to identify and assess trends, issues, areas of risk and concerns across brands, regions, and departments.
  • Prepare quarterly and ad hoc reports to communicate trends to AR and HR leadership. Recommends appropriate actions as a result of the findings
  • Plays a key role in associate relations training, from issue identification to material development and possible delivery.
  • Provides investigation assistance, research, and consultation on internal complaints, Loss Prevention issues, Open Door calls, and formal charges of discrimination/harassment.
  • Under the direction and supervision of the Director, HR Compliance & Associate Relations, may lead investigations of internal complaints and Open Door calls.
  • Provides recommendations to HR partners for resolution of internal complaints, such as corrective action, training, or other appropriate actions.
  • Updates and tracks all state and federal employment law updates. Provides reports to management and ensure compliance with all applicable laws.
  • Manages Open Door and Ethics Calls database: Assigns cases to appropriate HR partner; assures cases are appropriately classified by category and risk level.
  • Reviews all cases for timeliness and completion; advises HR partners of overdue or incomplete cases.
  • May assist with special projects as assigned.
  • Other duties as assigned.


  • Bachelor's Degree in Human Resources or a related field
  • 3+ years' experience in Human Resources and/or Associate Relations, including participating in internal investigations and conflict resolution
  • Proven verbal and written communication skills
  • Proficient with Microsoft Office applications with advanced skills in Word, Excel and PowerPoint
  • Strong analytical skills
  • Excellent interpersonal skills
  • Proficient multi-tasking, with strong attention to detail
  • Team oriented person with excellent follow-up skills
  • Creative problem solver
  • Ability to effectively interface with all levels of management and team members
  • Self-motivated, energetic and enthusiastic
  • Experience with third party hotline case management systems preferred


Sign Up For Job Alerts
About Chico's
For 30 years, we've helped millions of women look as great as they feel. Our chic prints, artisan jackets, and wrinkle-free Travelers collection have built quite a following at our boutiques, but we hear it's our combination of great style, one-of-a-kind details, and warm, personal service that has captured the hearts of women nationwide.

How do we do it? It's all about you. Honestly. Every time we pick up a pencil to sketch a new design, we think about you: where you're going, what you're doing, what will flatter your body and make you feel fabulous.

Even as Chico's has grown, our values—beautiful apparel, exceptional service and deep appreciation for our customers—still remain at the heart of who we are today.

Our Brands

White House Black Market