District Manager - Atlanta North

Job Ref#: 9452
Brand: Chico's FAS, Inc-Shared Services
Category: Retail Other
Job Type: Full-time
Location:
5135 Peachtree Pkwy NW, Norcross, GA


Employment Type: Full-time


Position Objective

Thispositionis responsiblefordrivingsalesandincreasingprofitabilityintheassigneddistrict. ManagestheStoreLeadershipteams;coachesandbuildsa highperformingandcommitted teamtodriveresultsthroughanexcellentcustomerexperiencewhileachievingoperational excellenceandgrowingservices.

Functional Responsibilities

Performance Culture

  • Analyzes sales reports and KPIs to determine the needs of the business; sets and executes business and sales strategies throughout the District.
  • Establishes and communicates clear expectations, holding store management team and themselves accountable for achieving all brand, performance and behavior standards. Identifies and communicates strategic direction designed to create customer satisfaction, maximum efficiencies, workload planning, and drive field operational strategies.
  • Controls District expenses and maintains budgets in order to maximize sales and profit.
  • In partnership with Store Managers, ensures visual presentation, organization, and facility maintenance are representative of the Brand.
  • Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals.
  • Trains and develops store management team on business acumen to drive overall performance.
  • In partnership with Store Manager, trains and coaches to ensure selling team is fluent in all aspects of product knowledge.

Building High Performing Teams

  • Motivates and inspires District team, developing a shared vision while modeling core values.
  • Promotes an inclusive, collaborative approach to problem solving.
  • Communicates with and coaches store teams and acts as liaison to field leadership and cross functional business partnerships to effectively lead positive change.
  • Knows competitor practices and market trends; communicates related opportunities and challenges to Executive Management.
  • Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.

Customer Experience

  • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
  • In partnership with Store Manager, ensures prompt resolution of customer concerns. In partnership with Store Manager, ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.

Talent

  • Attracts, recruits, hires and retains a high performance store management team.
  • Creates Individual development and succession plans designed to maximize Store Management success and build internal talent bench.
  • Supports, implements, and provides follow-up for all training programs, seminars, etc. Assesses and coaches Store Managers on performance and provides formal performance evaluations.
  • Resolves all human resources issues in a timely and effective manner, partnering with HR
  • when necessary.
  • Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
  • Ensures that Store Management teams adhere to all employment practices and policies. Values individuality and the diverse talents of their team. Leads the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.

Competencies

Courage

Stepping up to address difficult issues, saying what needs to be said.

Culture

Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.

Manages complexity

Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Organizational savvy

Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

Plans and aligns

Planning and prioritizing work to meet commitments aligned with organizational goals.

Technical Skill - Builds Effective Teams

Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Technical Skill - Develops Others

Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals.

Technical Skill - Financial Acumen

Interpreting and applying understanding of key financial indicators to make better business decisions.

Technical Skill - Tech Savvy

Anticipating and adopting innovations in business-building digital and technology applications.

Education

  • Required BA/BS in Business
  • Required BA/BS in related field
  • Combination of coursework and job experience in related field
  • Combination of coursework and job experience in equivalent experience

Required Qualifications

  • 5+ years of multi-unit retail management experience
  • Ability to work weekends when required by business needs
  • Ability to travel up to 50% of the time
  • Proven track record of increasing sales and store profitability
  • Solid evidence of community outreach and involvement. Understands the value in supporting the community
  • Exceptional communication skills, both verbal and written with the ability to communicate with all levels of the organization
  • Outstanding organizational skills with ability to meet deadlines and deliver high level written and verbal responses. Demonstrates a high level of administrative competence. Excels in simplifying systems and reducing paperwork
Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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About Chico's

In 1983, we started as a small Sanibel Island gallery filled with artfully stylish pieces. Decades later, our assortment includes clothing, jewelry and accessories—in over 500 Chico’s boutiques and 100 outlets across the United States, Puerto Rico and the U.S. Virgin Islands, and at chicos.com.

Though we’ve evolved, our distinct point of view remains: Create carefully curated collections with quality, comfort and versatility as the focal point — essentials punctuated by memorable pieces, pops of color, artful prints and globally-inspired finds.

Our collections invite our spirited customer to discover something chic and unique every day.

About WHBM

White House Black Market was founded by women, for women over 35 years ago. Now there are over 300 boutiques and over 50 outlets across the United States, Puerto Rico and the U.S. Virgin Islands, plus 24/7 shopping at whbm.com

We built our brand on the foundation of fashion’s most iconic contrast—White + Black. That natural contradiction inspires everything we do, and perfectly reflects our customer. She is strong yet subtle, modern yet timeless, hard-working yet easy-going.

We empower her to fully embrace her complexity—giving her looks that are feminine yet strong, sensual yet sophisticated, attractive yet approachable. Because we believe that no woman is any one thing.

About SOMA

For women by women since 2004. Our customer is our inspiration. She works hard at everything she does, so we’re working hard to create beautiful bra solutions for her, for all of us.

It’s not about the runway, it’s about the real way. We are embodying the journey of women supporting women. We are here to listen to her, tell her story and design product that supports her needs.

Visit us in 250+ boutiques or online anytime at soma.com

About Chico's FAS

Founded by women, led by women. With our service and products, we strive to create a world where women never have to compromise, providing solutions to give them confidence and joy. Our portfolio consists of three brands: Chico’s, WHBM and Soma—specialty retailers of women’s apparel, intimates, accessories and related products—found in over 1,000 boutiques throughout the United States and online.

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