Digital Product Manager II

Job Ref#: 9438
Brand: Chico's FAS, Inc-Shared Services
Category: E-Commerce
Job Type: Full-time
Location:
11215 Metro Pkwy, Fort Myers, FL


Employment Type: Full-time


With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

Position Objective

This position is responsible for supporting the digital product management team by defining, analyzing, and creating and maintaining product and feature documentation, as well as assist with system releases and general product testing. The position will be actively involved in maintaining the product roadmap and work across multiple products. This individual will collaborate closely with stakeholders to identify, define, and design solutions to improve the customer experience and work with product squad – product designer, software engineers and QA to translate vision into solutions which will drive business results. Works cross-functionally with technology and business team to ensure efficient and effective execution of strategy and roadmap.


FunctionalResponsibilities

  • Implements online product vision for specific eCommerce site focus areas, such as, Search, Browse/Navigation, Checkout, Content/Services for all brands.
  • Conducts user research and usability studies to understand how customers are interacting with the product and develop enhancements based on the results/ analysis.
  • Works closely with ecommerce operational teams to support and enhance workflow processes and maximize the potential of existing product capabilities.
  • Facilitates new product development and feature roadmap from planning to implementation by collaborating with cross-functional teams, including IT, Marketing, eCommerce, Customer Service, Merchandising, Analytics/Testing and Legal.
  • Collaborates with Product Design team on wireframes and UI designs that support the product requirements.
  • Ensures the backlog is groomed and prioritized according to the overall strategy and product roadmap.
  • Conveys product requirements by creating effective user stories, functional requirements, wireframes and/or mockups.
  • Authors business cases based on opportunities identified through company, competitor, and market analysis.
  • Synthesizes user feedback and KPIs to drive future product decisions.
  • Works with product team to ensure successful cross-platform integration of initiatives when required.
  • Collaborates with other members of the Product team to conduct research.
  • Coordinates with leads to ensure features are being built according to spec.
  • Brainstorms and drives ideas through A/B testing lifecycle.
  • Conducts competitive and data driven analysis and industry research to identify gaps and opportunities that will further inform the product roadmap.
  • Provides guidance to lower level roles on the team.


Education

  • Bachelor’s degree required

Required Qualifications

  • 5+ years Digital, Systems Analyst, Product ownership or Project Management experience
  • Strong knowledge of industry best practices and competitive landscape
  • Experience in all phases of the web development life cycle, with familiarity with the Agile methodology
  • Understand of online marketing principles, including but not limited to: conversion optimization, cross- and upsell, audience segmentation, A/B testing, merchandising, web analytics etc
  • Proven track record of successful web application implementation and project management. Ability to handle multiple tasks/projects.
  • Proficiency in standard office software, knowledge of JIRA, Personalization/testing vendors, Website analytics software
  • Excellent engaging and timely communication and presentation skills at all levels of the organization
  • Advanced experience gathering business requirements for IT projects
  • Ability to plan, coordinate and support multiple projects of various complexities
  • Must have the ability to work in a fast pace environment and react to situations as they arise in the appropriate manner
  • Ability to work independently or in a team environment and effectively meet project deliverables on time
  • Superior verbal and written communication skills are required

Preferred Qualifications

  • Previous retail industry experience
Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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About Chico's

In 1983, we started as a small Sanibel Island gallery filled with artfully stylish pieces. Decades later, our assortment includes clothing, jewelry and accessories—in over 500 Chico’s boutiques and 100 outlets across the United States, Puerto Rico and the U.S. Virgin Islands, and at chicos.com.

Though we’ve evolved, our distinct point of view remains: Create carefully curated collections with quality, comfort and versatility as the focal point — essentials punctuated by memorable pieces, pops of color, artful prints and globally-inspired finds.

Our collections invite our spirited customer to discover something chic and unique every day.

About WHBM

White House Black Market was founded by women, for women over 35 years ago. Now there are over 300 boutiques and over 50 outlets across the United States, Puerto Rico and the U.S. Virgin Islands, plus 24/7 shopping at whbm.com

We built our brand on the foundation of fashion’s most iconic contrast—White + Black. That natural contradiction inspires everything we do, and perfectly reflects our customer. She is strong yet subtle, modern yet timeless, hard-working yet easy-going.

We empower her to fully embrace her complexity—giving her looks that are feminine yet strong, sensual yet sophisticated, attractive yet approachable. Because we believe that no woman is any one thing.

About SOMA

For women by women since 2004. Our customer is our inspiration. She works hard at everything she does, so we’re working hard to create beautiful bra solutions for her, for all of us.

It’s not about the runway, it’s about the real way. We are embodying the journey of women supporting women. We are here to listen to her, tell her story and design product that supports her needs.

Visit us in 250+ boutiques or online anytime at soma.com

About Chico's FAS

Founded by women, led by women. With our service and products, we strive to create a world where women never have to compromise, providing solutions to give them confidence and joy. Our portfolio consists of three brands: Chico’s, WHBM and Soma—specialty retailers of women’s apparel, intimates, accessories and related products—found in over 1,000 boutiques throughout the United States and online.

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