Associate Manager, Digital Commerce (White House Black Market)

Job Ref#: 9121
Brand: Chico's FAS, Inc-Shared Services
Category: E-Commerce
Job Type: Full-time
11215 Metro Pkwy, Fort Myers, FL

Employment Type: Full-time

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

Position Objective
This position will be responsible for supporting conversion and sales through the online merchandising strategy. She/he partners with internal teams to successfully translate the business strategy to the digital commerce channel, satisfying the financial, technological, and operational demands of the business.

Functional Responsibilities

  • Collaborates with manager on strategies and promotion to drive sales.
  • Contributes Daily on analyzing the digital business to and provide actionable recommendations to improve business.
  • Reviews Site Assets and provides inventory updates based on in stock rates.
  • Reviews and analyzes online competitor site merchandising, promotional execution and tactics, user experience, product representation and taxonomy.
  • Partners with digital commerce team on Force ranking based on Google Analytics insight and Selling.
  • Partners with Site Marketing team to build compelling Product Collections to support Digital Marketing Efforts.
  • Works with the Site Experience team to strategize navigation, category structure, custom pages and overall merchandising of the site prior to collection launches.
  • Partners with Marketing Coordination team to plan into and select detail/editorial shots for lead thumbnails.
  • Continually analyzes, executes, and provides improvements to the customer experience as it relates to navigation and product listing pages.
  • Researches feedback from all available resources: customer service, customer feedback reporting, product ratings and reviews, social media, and utilize the information to optimize the site and improve site metrics.
  • Creates strong partnerships among cross functional areas including Omni Merchants, Planning, Marketing, and Technology.
  • Other duties as assigned.

Required Qualifications

  • Bachelor's degree required
  • 3+ years’ experience
  • Strong analytical skills
  • Excellent computer skills
  • Microsoft- Excel proficient
  • Basic knowledge of retail math
  • Strong interpersonal skills; excellent written and verbal communication
  • An ability to prioritize tasks to balance the immediate and long-term needs of the business.
  • Ability to demonstrate an understanding of analytics and ability to analyze data
  • Ability to multi-task and complete projects on time
Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
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About Chico's
For 30 years, we've helped millions of women look as great as they feel. Our chic prints, artisan jackets, and wrinkle-free Travelers collection have built quite a following at our stores, but we hear it's our combination of great style, one-of-a-kind details, and warm, personal service that has captured the hearts of women nationwide.

How do we do it? It's all about you. Honestly. Every time we pick up a pencil to sketch a new design, we think about you: where you're going, what you're doing, what will flatter your body and make you feel fabulous.

Even as Chico's has grown, our values—beautiful apparel, exceptional service and deep appreciation for our customers—still remain at the heart of who we are today.
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