White House Black Market Assistant Store Manager -

Job Ref#: 436
Brand: White House Black Market
Category: Retail Assistant Manager
Job Type: Full-time
Cumberland Mall, Atlanta, GA

Employment Type: Full-time

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

Join our
fashion-obsessed team, dedicated to a styling and social experience that makes
women feel beautiful.


The Assistant Store Manager is responsible for
supporting the Store Manager in promoting a customer and product-focused sales
culture, where our values and guiding principles are at the forefront of all
store operations, including managing sales operations, asset protection, and
human resources functions to ensure great customer experience and maximum
profitability. We love what we do, and believe that with our teams, we are the
most amazing place to work, learn, and grow!



• Analyzes sales reports
and KPIs to determine the needs of the business; In partnership with Store
Manager, executes in store business and sales strategies.

• Establishes and
communicates clear expectations, holding store team and themselves accountable
for achieving all brand, performance, and behavior standards.

• Controls payroll and
supply budget.

• Performs and oversees
basic operational activities such as scheduling, target shrink audits, physical
inventory, opening and closing duties, time sheet review and payroll accuracy
documents, and merchandise flow processes.

  • Performs
    all financial activities effectively and in accordance with policy, including
    cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are
    completed accurately and in accordance with policy.

  • Ensures
    compliance with all applicable laws, loss prevention policies, operating
    procedures and controls; conducts associate training to reinforce proper

  • Administers
    all operational process including inventory receipt/dispatch, daily
    replenishment of floor merchandise levels, and execution and preparation of
    physical inventories.

    Ensures visual
    presentation, organization, and facility maintenance are representative of the

    Develops a high
    performance culture, motivating sales team to meet assigned sales and
    productivity goals.

    Trains and coaches to
    ensure selling team is fluent in all aspects of product knowledge on line and
    in store.

    Trains, coaches and
    assists with locate fulfillment and selling.

    Building High Performing Teams

  • Motivates
    and inspires store team, developing a shared vision while modeling core values.

  • Promotes an inclusive, collaborative
    approach to problem solving.

  • Communicates
    with store teams and Store Manager to effectively lead positive change.

  • Seeks
    personal developmental opportunities and readily solicits feedback to build
    leadership skill set.

    Customer Experience

  • Models, teaches, and
    promotes the Most Amazing Personal Service (MAPS) principles and standards,
    offering a cohesive omni channel experience.

  • Models
    sales expectations by utilizing various techniques and communicating product
    knowledge to the customer; recommends merchandise selections or helps to locate
    or obtain merchandise based on customer needs and desires.

  • Ensures prompt
    resolution of customer concerns.

  • Ensures a fast and
    efficient register experience, remaining current on policies regarding
    payments, coupon acceptance, returns and exchanges, security practices and
    other applicable operations.

  • Ensures team maintains
    consistent client communication through utilization of customer book, rewards
    program participation, and customer capture sign up.


  • Assists in
    recruiting, hiring and developing a high performing team.

  • Supports,
    implements, and provides follow-up for all training programs, seminars, etc.

  • Assesses
    and coaches store team on performance.

  • In
    partnership with the SM, resolves human resources issues in a timely and
    effective manner.

  • Drives
    associate and team engagement by recognizing and rewarding employees for
    outstanding performance.

  • Ensures
    that store team adheres to all employment practices and policies.

    duties as assigned.

    This position may be
    found in multiple brands. Some duties
    may vary from brand to brand.


  • High School diploma
    or equivalent
  • 2+ years of retail
    management experience preferred
  • Must be 18 years
    of age or older
  • Excellent
    communication, verbal, and written skills
  • Able to learn or
    adapt to technology provided by the company
  • Proven excellent
    customer service skills with statistical track record in all areas of
    sales and leadership
  • Strong
    organizational skills and ability to multi-task in a fast-paced
  • Strong leadership
    qualities, training and team building skills
  • Knowledge of
    administrative aspects of store operations
  • Able to communicate
    with customers and staff
  • Regular attendance
    is essential to this position to ensure adequate coverage to meet company
    objectives. Ability to work a
    flexible work schedule, including nights, weekends, and holidays is required


Constant Walking/Standing- 67-100% of 8-hour shift

Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift

Frequent Climbing- 34%-66% of 8-hour shift

Due to our growth,
we are always accepting applications for top talent to join our store teams.
When we do have an open position, we will review your application to determine
if your qualifications are a match with our position requirements. You may
apply to any location or position at any time; however, the position to which
you apply may not currently be open. Accommodation is available to applicants
for employment with disabilities. To request accommodation during the
application process, please contact your local Store Manager for assistance.

Store #3065 Cumberland Mall

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
Apply Now


About Chico's

In 1983, we started as a small Sanibel Island gallery filled with artfully stylish pieces. Decades later, our assortment includes clothing, jewelry and accessories—in over 500 Chico’s boutiques and 100 outlets across the United States, Puerto Rico and the U.S. Virgin Islands, and at chicos.com.

Though we’ve evolved, our distinct point of view remains: Create carefully curated collections with quality, comfort and versatility as the focal point — essentials punctuated by memorable pieces, pops of color, artful prints and globally-inspired finds.

Our collections invite our spirited customer to discover something chic and unique every day.

About WHBM

White House Black Market was founded by women, for women over 35 years ago. Now there are over 300 boutiques and over 50 outlets across the United States, Puerto Rico and the U.S. Virgin Islands, plus 24/7 shopping at whbm.com

We built our brand on the foundation of fashion’s most iconic contrast—White + Black. That natural contradiction inspires everything we do, and perfectly reflects our customer. She is strong yet subtle, modern yet timeless, hard-working yet easy-going.

We empower her to fully embrace her complexity—giving her looks that are feminine yet strong, sensual yet sophisticated, attractive yet approachable. Because we believe that no woman is any one thing.

About SOMA

For women by women since 2004. Our customer is our inspiration. She works hard at everything she does, so we’re working hard to create beautiful bra solutions for her, for all of us.

It’s not about the runway, it’s about the real way. We are embodying the journey of women supporting women. We are here to listen to her, tell her story and design product that supports her needs.

Visit us in 250+ boutiques or online anytime at soma.com

About Chico's FAS

Founded by women, led by women. With our service and products, we strive to create a world where women never have to compromise, providing solutions to give them confidence and joy. Our portfolio consists of three brands: Chico’s, WHBM and Soma—specialty retailers of women’s apparel, intimates, accessories and related products—found in over 1,000 boutiques throughout the United States and online.

View Available Jobs by Selecting a Brand:
White House Black Market