Job Details

Analyst, Digital Commerce

Brand: Chico's FAS, Inc-Shared Services
Category: IT
Fort Myers, FL

Position Objective
This position will serve as the liaison between various Business Functional teams, Technology teams, and Support teams.
Functional Responsibilities

  • Follow the established PMO framework and methodologies for gathering requirements and analyzing projects.
  • Facilitate and coordinate the various tasks for successfully analyzing, designing, developing, testing and implementing the project on time and within the defined project budget.
  • Ensure compliance with policies and standards as well as requirements for approvals, controls and documentation is satisfied.
  • Assist project manager in overall project management, business priorities, and development standards during complex projects. Ensures project scope is aligned with stated departmental objectives, business needs, and budgetary measures.
  • Documents activities from design to completion to assist future analysts in understanding work solutions. Ensure documentation completion for overall project.
  • Able to learn and demonstrate interest in the retail industry, Digital and Omni-channel business.
  • Serves as the conduit between the customer community (internal and external) and the software development team through which requirements flow.
  • Interpret customer business needs and translate them into application and operational requirements.
  • Proactively obtains, updates, and maintains functional requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
  • Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.
  • Under the direction of a project manager, will work independently with users to define concepts Develops detailed project plan(s) related to assigned initiatives
  • Manages delivery of critical path items from related subject matter experts or business owners and understands the components of running fiscally successful projects with On Time/In Scope/On Budget delivery
  • Proactively identifies and reports on risks, issues, and dependencies for the project
  • Provides appropriate feedback to the project owner and/or takes appropriate action for course-correction on methodology


Bachelor's degree in Computer Science or equivalent
Required Qualifications

  • 3+ years' experience Systems Analyst or Project Management experience
  • Intermediate experience gathering business requirements for IT projects.
  • Intermediate experience with software development processes.
  • Digital and Omni-Channel experience/interest is preferred.
  • Experience with Jira and ticketing systems is preferred.
  • Experience with Agile and Waterfall methodologies.
  • Must have the ability to work in a fast pace environment and react to situations as they arise in the appropriate manner.
  • Ability to analyze and resolve issues via telephone.
  • Ability to work independently or in a team environment and effectively meet project deliverables on time.
  • Must be dependable, punctual, and reliable.
  • Must be flexible and available to provide off-hours support.
  • Previous retail field experience is preferred.


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About Chico's
For 30 years, we've helped millions of women look as great as they feel. Our chic prints, artisan jackets, and wrinkle-free Travelers collection have built quite a following at our boutiques, but we hear it's our combination of great style, one-of-a-kind details, and warm, personal service that has captured the hearts of women nationwide.

How do we do it? It's all about you. Honestly. Every time we pick up a pencil to sketch a new design, we think about you: where you're going, what you're doing, what will flatter your body and make you feel fabulous.

Even as Chico's has grown, our values—beautiful apparel, exceptional service and deep appreciation for our customers—still remain at the heart of who we are today.

Our Brands

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